IT SUPPORT

Our Services Level Agreement

 

Affordable Technologies is changing its focus to proactive maintenance

of client’s IT infrastructure as opposed to a break-fix approach to IT

This means that we proactively monitor your network remotely                          

looking for potential problems before they arise and fixing them

before they cause you trouble

For this service we charge a flat monthly fee based on the number

of PCs installed at your premises

 

What a Affordable Technologies SLA will do

for your Company

 

  • Fixed, predictable IT expenditure

  • No Callout fees

  • Unlimited remote and on-site support included

  • Peace of mind that your PCs are in good hands

  • monthly reports on your IT infrastructure

 

What are the benefits?

 

  • Hardware support

  • Virus removal

  • Printer support

  • Network support

  • Backup Setup and Monitoring

  • Software installation – Windows, Office and Pastel (Other specialised software

applications may require the use of the software vendor at their prices)

  • Server maintenance and administration

  • Monitoring of IT network for potential problems

The following are not included:

  • New additional network points

  • New hardware and software purchases

  • Consumables (such a printer toner)

  • Items not included are quoted and invoiced separately (we have a strict

cash policy for all hardware supplied)